Terms

  • Payment terms: Business

    Please note a deposit may be required on booking, balance on delivery of images by CD. Cheques to be made payable to Groundbase.

    Payment terms: Private

    Please note a deposit will be required on booking of 50%, balance on delivery of images by CD. Cheques to be made payable to Groundbase.

    Mileage: We charge for travel to and from your location outside the Plymouth Postcode area at 75p per mile ( Price correct at time of publication ).

     

  • We reserve the right to cancel the appointment due to unforeseen weather conditions. Namely for mast operations, Lighting, Torrential Rain and gusts in excess of 45 MPH. We will also cancel if we deem that the mast may 'sway' onto Property/Power Lines etc. For Hot Air Balloon Operations Wind Speed on Site greater than 5 M.P.H. We will endeavour to fit you back in as soon as reasonably possible, This may include weekend work or late evening. No extra charge will be made. No refunds will be given.
  • Your Cancellation. You may cancel the commission  at any time. However you must understand that the later you leave the cancellation the greater the chance that we will be unable to refill the now vacant slot. Therefore a charge may be applied. As a Guideline we follow the following:

Up to and including 2 weeks prior to commission - No Charge.

Up to and including 1 week prior to commission - There may be a charge of 10% incurred.

6 Days to 2 Days prior to commission - There WILL be a charge of 20% incurred.

1 Day and Day of Commission - Full Price will be incurred.

If we have time to refill the appointment time then no charge will be levied.

  • To enable us to take group photos of Children under 16, On school premises, or Sports occasions, under the supervision of an appropriate adult, we have conformed to the legal requirement of a thorough background check by the C.R.B
  • Confidentiality - If the photograph  or commission has a confidential nature, Be this Surveillance or a Business sensitive nature, then we will at all times remain in Confidence.
  • We reserve the right to change our prices at short notice.
  • We reserve the right to turn down the appointment if we deem that there is a Health and Safety issue. If the booking is a ‘Long Distance’ telephone booking you must declare all issues that may affect the ‘shoot’. This includes, but is not an exhaustive list,  Parking, Overhead cables, Pedestrian access, Fire exits, Blind Corners etc. When booking us to attend a site that we have not seen, please keep this in mind. Allow a 4ft diameter ‘Footprint’ for us to operate in. If we turn up and deem it unsafe, we will look for an alternative site, but if none can be found we reserve the right to cancel and charge the FULL amount that was quoted.
  • All photos are taken in at least 7 Mega Pixel JPG format, suitable for A2 pictures. Unless otherwise directed.
  • We do not provide the software required to view the pictures