Terms

• Payment terms: Business

  Please note a deposit may be required on booking, balance on delivery of images by CD. Cheques to be made payable to Groundbase. Deposit is none refundable

  Payment terms: Private

  Please note a deposit will be required on booking of 20%, The balance payable on delivery of images by CD. Cheques to be made payable to Groundbase. Deposit is none refundable.

  Mileage: We charge for travel to and from your location outside 30 mile radius of Plymouth City Centre 75p per mile ( Price correct at time of publication ).

   

• We reserve the right to cancel the appointment due to unforeseen weather conditions. Namely for mast operations, Lighting, Torrential Rain and gusts in excess of 45 MPH. We will also cancel if we deem that the mast may 'sway' onto Property/Power Lines etc. For Hot Air Balloon Operations Wind Speed on Site greater than 5 M.P.H. We will endeavour to fit you back in as soon as reasonably possible, This may include weekend work or late evening. No extra charge will be made. No refunds will be given.

• To enable us to take group photos of Children under 16, On school premises, or Sports occasions, under the supervision of an appropriate adult, we have conformed to the legal requirement of a thorough background check by the C.R.B

• Confidentiality - If the photograph  or commission has a confidential nature, Be this Surveillance or a Business sensitive nature, then we will at all times remain in Confidence.

• We reserve the right to turn down the appointment if we deem that there is a Health and Safety issue. If the booking is a ‘Long Distance’ telephone booking you must declare all issues that may affect the ‘shoot’. This includes, but is not an exhaustive list,  Parking, Overhead cables, Pedestrian access, Fire exits, Blind Corners etc. When booking us to attend a site that we have not seen, please keep this in mind. Allow a 4ft diameter ‘Footprint’ for us to operate in. If we turn up and deem it unsafe, we will look for an alternative site, but if none can be found we reserve the right to cancel and charge the FULL amount that was quoted.

• All photos are taken in at least 7 Mega Pixel JPG format, suitable for A2 pictures. Unless otherwise directed.

• We do not provide the software required to view the pictures

NOTE - WEDDINGS

Payment. A deposit of 20% taken at time of booking. Balance including extras to be paid in full 6 weeks prior to wedding.

On the very rare occasions that we may have two bookings on any one day. We will try and leave a good amount of time between each booking. If we have two bookings on the same day we WILL inform both parties of this when we take the second booking. Our obligation to you is that we will only take the second booking if the time versus distance allows us to be at both events 30 minutes prior to Bride arrival with at least 30 minutes to spare. Our Promise to you is that If we feel this is not achievable we WILL NOT take the second booking.

However, it has been known that the bride arrives late and this is often the joke and is seen as standard. Sometimes this can not be helped. However through no fault of our own if the delay is over 30 minutes or above, we reserve the right to charge extra for the waiting time.  A Charge of £35 per hour or part thereof will be applied.

If the wait becomes excessive and may impact on any other scheduled photo event. Then we reserve the right to either cut short the picture taking or abandon the shoot completely. No refund will be given.

This may seem drastic, but please put yourself in the bridal shoes of our second ceremony. A happy occasion and no photographer to take the pictures.

I would like to point out - This, the abandonment of the shoot, so far has never happened. Unfortunately we have been kept waiting for over an hour because the bride did not like her make up, and on another occasion, the wedding cars forgot to turn up.

Payment of the extra hour(s) or part thereof will be taken before pictures released.

For clarification- We arrive 30 minutes prior to the Bride arrival, as part of the normal cost. The bride arrival is normally timed to be the start of the ceremony. It is the time of ceremony start to bride arriving that may incur an extra cost. we do not count the Bride being late by up to 15 minutes, these things happen.

End of ceremony - we do not normally put a time limit on this. We like taking pictures, otherwise we would not be in the photography business. However we may curtail the picture taking if Bride has arrived late, to enable us to move on to prior engagement. We hope that this never happens.